A calming thought: the Globality service and assistance network
With our location-based service and assistance concept, we guarantee comprehensive advice and support for all your medical care. Our area-wide network of medical service-providers ensures optimum care everywhere and at all times. You are free to concentrate on recovering your health. Our Service Centre will take care of payment guarantees for hospitals and clinics, help to procure medication and inform your relatives. If applicable, it will also investigate and organize medically necessary return transport of the patient.
Always the right partner at hand with your personal Globality Service Card
Your Globality Service Card identifies you to the medical providers (doctors, pharmacists, hospitals) as a patient with private insurance and access to a premium network. Call the number indicated on the Service Card to contact competent professional partners who speak your language – at any time of the day or night. Our multilingual service team will ensure that you receive the required information without delay.
Your personal customer portal: everywhere, at any time
“My Globality” under www.dkv-globality.com provides your employees with direct and secure personal access to all the main information (e.g. country profiles, information for travellers, checklists, recommended vaccinations), benefit data and documents associated with the insurance cover.
Quick and flexible claims service
Rapid and efficient processing of claims and personal support are focal points of our claims handling department. Costs are reimbursed in over a 100 local currencies.